Bus and Rail Service

What could VTA do to get you to ride our buses and light rail more often. We want to hear your ideas, and we want other to vote so we can learn the best way to get more cars off the road and people on transit.

Bus and Rail Service

Citizen-Focused Service Performance Management

The Santa Clara Valley Transportation Authority (VTA) is, in part, a service-oriented organization. In order for a service-oriented organization to be successful, it must focus on providing high quality service to its existing customers. By doing so, existing customers become loyal and feel compelled to tell others about their positive experiences with the organization. Along with its organizational vision and mission, ...more »

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7 votes

Bus and Rail Service

Quiet and Sanitized

If during the daily commute I can take a nap or listen to MP3, riding VTA will be a better choice than driving even it takes longer time.

However, I noticed often time there are people talking, music, or even body odor, etc... That is the unpleasant part riding public transp.

Clean is another issue. Flu and germs is a big reason people avoid public transp.

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6 votes

Bus and Rail Service

Online, Near-realtime Bus/Train display

I suggest you add real-time, online bus tracking. I'm sure that you're already collecting the GPS coordinates of all of the buses regularly. Now imagine if that data could be overlaid on Bing Maps or Google Maps or Map Quest or Yahoo! Maps.... I could pop open a window, while still at my desk, and have a decent idea if I had just missed my bus... or if the bus was late... or what not. And, for the smartphony users, you ...more »

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6 votes

Bus and Rail Service

Overnight/morning routes

Overnight routes for those of us working late nights/early mornings. They don't have run as often, nor does every route need to run, but it is very difficult to tell a prospective employer you cant work their 3pm-11pm shift (example) because the buses stop running after 10:30pm.

 

Not to mention, it would make bus a viable alternative to taxi for last call at local pubs.

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5 votes

Bus and Rail Service

More Community Buses and timed transfers

Since Community Buses have lower fares, VTA should use them on routes that are short and/or only serve a certain community. Examples are the 47, 48, bring back the 15 and perhaps another bus running between Morgan Hill and San Martin Caltrains, the 40, etc. Also timed transfers between short route Community buses with long route normal buses, Express buses, and Light Rail lines would ease travel on VTA. Any Light Rail ...more »

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5 votes

Bus and Rail Service

More Community Buses for remote areas of the county

These buses wouldn't have to run that often. 30 minutes during peak hours and 45-60 minutes off peak would be fine. I'm specifically talking about serving South County more. Bring back the Line 15, make the 16 go to the Morgan Hill Caltrain, and add another Line that serves areas of Morgan Hill not served by the 15 and 16 and can also serve San Martin. Also, Monte Sereno currently isn't served by VTA. Many of the people ...more »

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5 votes

Bus and Rail Service

Late Night Service on Friday and Saturday Night and on Holidays

Late Night Service on Friday and Saturday Night and on Holidays. There should be even two runs, on at 130am and another at 230am after last call on Friday and Saturday nights in addition to 4th of July, New Year's Eve, Halloween, Cinco de Mayo, SF Pride and other similar events. If funding is the issue cut and paste the lowest ridden trip during the day and the last trip of the day. And only do it on Light Rail and ...more »

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5 votes

Bus and Rail Service

Fix bike racks on trains!

It is clear that whoever designed the current bike rack configuration on the VTA light rail trains never tested the system before installing it. With seats across from the racks, there is no room for someone to squeeze in and lift their bike up onto the racks while the seats are occupied. Having to lift the bikes is also difficult for many people who are short, have heavy or long bikes, or have disabilities. If they removed ...more »

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5 votes